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Verisend Training Email for End-Users

Introducing them the the Verisend Display Panel

03/10/2022

   Look for the Logo

Here is an email that you can send to all employees to explain how to best use Verisend. Feel free to edit it to clarify your organization's policy.
The two takeaways for employees are:
1. Look for the Green to find Good Mail
2. Do NOT act on any other messages without a second opinion from the help desk.

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Our organization has deployed Verisend to everyone's Notes mailbox. Verisend is a display panel to help identify the good mail, mail that you can trust. Our internal policy is to only act on messages with the green Verified logo, which appears for all Internal Notes mail, and from trusted Brand senders.

The two takeaways for all employees are:
1. Look for the Green to find Good Mail
2. Do NOT act on any other messages without a second opinion from the help desk.

Good Mail
      1. Known Internal Senders
      These messages come from Internal Notes users. Any message that does not say "Internal Sender" is a fake, 100% of the time.


      2. Brand Senders
      These messages come from known Brand Senders. When you see the logo, you can be 100% sure that it came from the sender whose logo is displayed. If a message says "Amazon" anywhere in the body but there is no logo, it is a fake, 100% of the time.

      3. Known External Senders (people in your address book or that you have sent mail to.
      These are your everyday business contacts and we are sure that it came from that sender. Trust this messages as much as you trust this sender.

Use Caution
      4. External Senders who are valid senders but that you do NOT know
      These senders are valid, but you have never sent them any email and they are not in your contact list. These might be legitimate new senders, or look-alike accounts that are trying to fool you. Use Caution!


      5. External Senders whose email is possibly forged.
      Many messages cannot be identified as good mail, so they appear with a yellow unverified banner and caution symbol. Use caution with all of these messages and do not act on requests in these emails. This means do not contact them via a cell phone, or reply to a private email account, do not send any money, do not send any company or personnel data to this person.

Danger!
      6. External Senders whose name is forged.
      Do not act on or reply to any of these messages. If you think this message is valid, contact the help desk before acting on this message or replying to this message. Do not send any money or information of any kind to these senders, and do not click on any links or attachments.



Look for the Logo to Identify the Good Mail
How can you Identify Good Internal and External Email?

Watch a 1 Minute Summary of Verisend Good Mail Identification:


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