MayFlower Software: What We Believe

Our Philosophy
This is what we believe

Spam is pollution of your email. It clogs the arteries of a vital business tool. Stopping spam without stopping your regular mail is our goal. No false positives is our claim, and we work to deliver that to you.

"We believe stopping Spam should never ever stop your legitimate email"

"We believe in Very Low Administration"

SpamSentinel is simple on purpose. Our 10 million users do the work so you don’t have to. SpamSentinel doesn't stop all spam, but is does stop over 99% extremely well. That's focus and that's the principle of our "Less Administration" approach.

Conventional wisdom is that it's the administrator’s role to shield everyone from spam. This results in admin burnout and unhappy users, especially when there are hundreds of users. We think there's a better way. SpamSentinel lets everyone get involved in managing their email. No end user wants to be at the mercy of a single administrator, so we let them self-manage their email and spam

"We believe in End User self service"

During UK and US business hours, we answer most phone support requests immediately and over 95% within 10 minutes. If you have a question we want to give you a quick answer so you can get back to work.
Further, all support emails are answered personally by the people who actually built the product. We don't outsource our customer support to a call center or a third party.

"We believe in quick support responses"

"We treat your email system as if it were our own"

You cannot afford downtime on email. Email is probably the most important business application that you have running. If it is down for 10 minutes, your users will yell and scream. That is why we give you our cellphone numbers (they are posted on the support page) so we can help you fix a problem, even if it has nothing to do with SpamSentinel.

Your users should not have to think about spam anymore. If they are fast using the delete key, eventually they will delete one or more legitimate email messages. We believe this is a bad approach to stopping spam and a waste of your users' valuable time.

"We think there's a better way than the “delete” key"

Many of our competitors require a call back, an appointment, or a special password in order to try their product. What's the deal with that? We let anyone try SpamSentinel for free at any time. Downloading takes less than a minute and you're off and running.

"We believe trying SpamSentinel should be easy"

We believe in "easy on, easy off"

Installing SpamSentinel takes about 10 minutes. We don't ask for stuff we don't need and we'll never throw a long daunting form at you. And, while we'll be sorry to see you go if you do decide to cancel, we'll never make that process intimidating or confusing. Uninstall is quick and easier than the install. Just click and we'll wish you luck and say goodbye.

If you hire a new staffer, let us train them. If they don’t know how to use the product, they may cause problems that will affect all of your users. Remember, your email system is our email system, too, and we want all people that touch it to know how SpamSentinel works.

"We think that your staff should know the product"

If you have any problems, we can always look at your screen via screensharing. This helps us quickly diagnose the problem so we can fix it and you can get back to work. Many of our customers get a cup of coffee while we make adjustments to their system. That is fine by us. We'll tell you when we are finished, and what we did to resolve the problem.

"We believe that screensharing is our friend and best tool"

"We believe in transparency"

If something goes wrong we'll tell you. Even if you never saw it. For example, SpamSentinel was down once for 1 ½ hours. 99% of our customers never knew, but we still sent an email notice to our customers. We want to be as open, honest, and transparent as is reasonably possible. We don't keep secrets or hide behind fancy marketing spin. We believe an informed customer is our best customer.

"SpamSentinel" is something only you know about. Your internal email users will never see a hint of it. If you pay for SpamSentinel, we never put our logo, our name, or any marketing messages in front of your users. And we'll certainly never contact them. They are yours and yours alone.

"We believe in making you the hero"

You use our products everyday. Our best suggestions come from you. In fact, internally, we name each improvement after the person who suggested it. Sort of the “Haley’s comet” approach. If you think of it first, we name that feature after you. And we send you a small gift as a token of our appreciation in helping to make the software even better.

"We welcome your product improvement suggestions "

Our Philosophy

We believe stopping Spam should never ever stop your legitimate email

We believe in Very Low Administration

We believe in End User self service

We believe in quick support responses

We treat your email system as if it were our own

We think there's a better way than the “delete” key

We believe trying SpamSentinel should be easy

We believe in "easy on, easy off"

We think that your staff should know the product

We believe that screensharing is our friend and best tool