02/24/2010

Good news... we have found the problem and shared it with IBM.

Problem

Your Lotus Domino 8.5.1 server on Microsoft Windows crashes during cvsConvertHTMLToRichText during the conversion of a HTML message to Rich text. This issue has been seen with customers running Lotus Notes Traveler, Maysoft SpamSentinel (third party), and can potentially occur with other tasks as well.

(see IBM Support Portal)


The culprit turns out to be Transaction Logging.
It seems that the Transaction logging "steps on" some memory. Shutting it off stops the crashes. I know this is a performance issue and that customers like to have this on, but as a workaround turning it off stops the crashing. The downside is restarts after crashing take longer for consistency checks.



IBM has a hotfix 851 #389 SPR - JSDS7VPGVV which stops the crashes using a workaround, too.


A final fix should arrive shortly according to Nick Orrick from IBM.

BTW, Nick was great to work with at IBM. He took our calls last night at 9 PM. Once he was able to reproduce the problem on his test servers, he started working on a fix right away.