01/15/2010

Just in time for Lotusphere, we are announcing an application to make the best support even better! We call it DirectConnect, a customer support application that we designed and wrote to let our customers connect directly to our support staff.

We are providing a Windows application that, once loaded, lets you connect with our staff, create support tickets that our staff see in real time, drag files for our inspection, and, uniquely, drag Notes documents from any database and they immediately appear on our servers with all the fields intact, including "$" fields, so we can inspect the document EXACTLY as you see them. We call this feature "Notes Teleport".

The is the opposite of most support organizations that make you hunt down the support staff. We don't hide our staff. We let you pick who you want to work with!



Take a look at how it works in this 2 minute video:

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If you are a customer that wants access to this software, contact frank@maysoft.com and I will send it to you right away!