07/16/2009

You cannot afford downtime on email. Email is probably the most important business application that you have running. If it is down for 10 minutes, your users will yell and scream (at you).

When you sign up with us, you get a lot more than software. You get a commitment that we stand behind with people whom you can call 24 x 7 X 365. We even put our cell phone numbers on our website support page. No one does that in software support. But we do! When your email has a problem, you do NOT want to wait 24-48 hours for help. If you choose to work with us, you can get help right away. From our support staff, not a message taking operator.

And you can get to know our staff by name and call and ask for them, even on new calls. Big support organizations don't allow that for good reason. The few good people would be overwhelmed. Well, all of our people are good, actually very good, no actually they are all excellent. We only have level 3 support staff. In other organizations, these are the people whose names and email addresses you carve into your desk because they really know how to fix a problem. With us, we only hire people with that skill level.

So, blocking spam and viruses to us means adopting your email system and doing everything that we can to keep it running.


But don't take my word for it. Here are a few of the many customer comments we get each week:
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I can't say enough about Jason Baird. Not only did he do an efficient job, he wants me to check back with him in the AM to make sure the issues we were having did not continue. He further assisted me with a problem with my Domino Server that did not affect SpamSentinel. I can't say enough about the people that represent this company. I will continue to wholeheartedly endorse this product and the company it represents.

I've been working with Chris Rich with installing the demo of Spam Sentinel and I've been very impressed with the support I've received. He remoted in to install SS on both our servers and even babysat the second server when I had to run to a meeting. Yesterday, I thought I had an issue with SS and one of the servers restarting every hour, but he troubleshooted (amazingly quickly) to a lingering issue we've had for a while which I believe is now addressed more completely. From his troubleshooting, I've also picked up on another troubleshooting tool (analyzing NSD log files) which is already helping me fix Lotus client problems. You have a great resource in Chris. I'm looking forward to fully rolling the system out.